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Research and Design Methods

In recent years, technology design has shifted from usability to broadly consider the human experience. Using mixed methods, I use a research-through-design approach that is contextual and iterative. This allows me to consider “wicked” problems, difficult real-world research questions in real world contexts, often with unclear or conflicting agendas and messy solutions.


I have worked as a researcher and designer in a variety of contexts, from designing theme park experiences at Disney Research, to supporting military and defense language needs for the United States government. 


Although every approach is slightly different, my design process consists of first gathering user and context requirements, then prototyping and testing design solutions in an iterative process.


In-Depth Interviews

Focus Groups

Surveys & Questionnaires

Contextual Inquiry

Heuristic Evaluation

Context Mapping

A/B Testing

Usability Studies



Cooperative Inquiry

Affinity Maps

User Personas

Scenarios/Use Cases


​Paper Prototypes 

Design Sketches




Grounded Theory

Thematic Analysis

Hermeneutic Content Analysis 

Multiple Regression Analysis (MRA)

Social Network Analysis

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